Cxcriket's Privacy Policy — Your Data Is Our Responsibility

1 Introduction

Cxcriket (cxcriket.xyz) is a trusted online betting platform for users in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy explains what personal information cxcriket collects, why it is collected, how it is kept secure, and what rights you have over your data.

We believe transparency is the foundation of trust. That is why we have written this policy in plain, straightforward language so every member can easily understand it. It is prepared in compliance with Curaçao eGaming license requirements and international data protection standards.

• This policy applies to both the cxcriket.xyz website and the CXCriket mobile app.
• This policy does not apply to third-party sites or services.
• If this policy is updated, you will be notified via your registered email address or an in-app notification.

2 What Information We Collect

CXCriket only collects information that is genuinely necessary for providing services and meeting legal obligations. We do not collect data beyond what is needed.

Information Collected at Registration

• Full Name, Date of Birth
• Mobile Number or Email Address
• Password (stored in encrypted form and never readable in plain text)
• Preferred payment method

Information Collected During KYC Verification

• Copy of national ID card or passport
• Proof of Address (where applicable)
• Selfie or photo (for identity verification, where applicable)

Information Collected Automatically During Use

• IP Address & Device Type
• Browser & Operating System Information
• Pages visited on the site and time spent on each
• Login and logout time
• Betting history and transaction records

3 How We Use Your Information

CXCriket uses the information it collects solely for specific, legitimate purposes, which are clearly outlined below.

• Account Management: Used for registration, login, password reset, and account security.
• Payment Processing: To process deposits and withdrawals and to maintain records of financial transactions.
• Identity Verification: To verify your age, prevent fraud, and meet the legal obligations of our Curacao licence.
• Service improvement: To analyze which features are used most and where users run into issues, so we can improve the site.
• Security Monitoring: To detect unauthorised access or suspicious activity on your account.
• Customer Support: For managing support tickets and resolving user issues.
• Promotions & Offers: To send you relevant offers based on your preferences and betting history — but only if you have opted in to receive marketing communications.

4 Who Your Information Is Shared With

CXCriket never sells your personal information. However, limited data may be shared with trusted partners solely to deliver our services.

• Payment Processor: Payment gateway providers such as bKash, Nagad, and Rocket — solely for completing transactions. They operate under their own privacy policies.
• KYC Provider: Certified third-party identity verification providers — used solely for the verification process. All data is deleted once verification is complete.
• Licensing Authority: Data will be shared with the Curaçao eGaming Authority upon request in the course of their regulatory duties.
• Legal Authorities: Information may be disclosed when required by a court order or as part of a lawful investigation by a law enforcement authority.
• Technology Partner: Cloud service providers and cybersecurity firms that support site operations — strictly under service agreements and subject to rigorous confidentiality terms.

5 How Long Your Data Is Retained

CXCriket does not retain user data beyond what is necessary. Different retention periods apply to different types of information.

• Account Information: For as long as your account remains active. Upon account closure, data is deleted within 60 days — if data must be retained for legal reasons, you will be notified separately.
• Financial Transaction Records: Retention of up to 5 years is mandatory under Curaçao license requirements.
• KYC Documents: Stored in a secure vault after verification — deleted after the legally required retention period following account closure.
• Support Contact: Records are retained for up to 1 year after a dispute is resolved.
• Log Files & Session Data: Up to 90 days.

6 Cookies & Tracking

CXCriket's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

Cookies can be disabled in most browsers, though doing so may affect the functionality of certain site features.

7 Payment Information Security

Cxcriket takes the protection of payment information extremely seriously. Sensitive details such as bKash, Nagad, or Rocket numbers are stored with the highest level of security.

• SSL 256-bit Encryption: All payment transactions are processed through encrypted channels, ensuring no third party can intercept or read your data.
• No Card Number Storage: Full bank card numbers are never stored on cxcriket's servers. All card payments are processed directly by the payment gateway.
• PCI DSS Standard: International PCI DSS security standards are followed for handling payment information.
• Two-step verification: Additional OTP verification is required for large withdrawals.
• Unusual activity monitoring: If any unusual transaction is detected on your account, an automatic alert will be sent immediately.

8 Your Rights

Every CXCriket member has certain fundamental rights over their personal information. No fee is required to exercise these rights.

To exercise these rights, support@cxcriket.xyz. We will respond within 14 business days.

9 Information Relating to Minors

Cxcriket strictly does not serve anyone under 18. Age is verified during registration, and additional proof may be requested if there is any doubt.

• If a minor has accidentally created an account, it will be closed as soon as this is confirmed.
• Any data belonging to a minor will be deleted immediately upon discovery.
• If you believe a minor is using CXCriket, please let us know immediately.

Parents should use parental controls on their children's devices. To learn more, Responsible Gaming Page View.

10 Policy Changes & Contact

CXCriket may update this Privacy Policy at any time. If changes are made, a notice will be posted on the site and registered members will be informed via email or mobile.

• At least 7 days' notice will be given prior to any significant changes.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, please contact us: